In the event that you are not completely satisfied with the item/s in your order, Freshmans Archive will accept the return of any product provided that the return is carried out in accordance with the following returns procedure and it meets the criteria below:
The purchaser must contact Freshmans Archive via email to agree the return, you must notify us prior to returning your order.
Returns within 14 days from receiving your order from us may be issued with a credit note or a full refund in the original form of payment. A full refund is based upon the original purchase price less any processing charges incurred along with the original postage cost.
All returns must be in the original condition, unused and undamaged as determined by Freshmans Archive. They must be returned in the original packaging and include any extras that were received with the order. All items have a Freshmans Archive swing tag attached, if this tag is removed then the return will be void.
Please note that ANY return made as a result of a sizing issue or the buyer perception/expectation not being met will only be granted a credit note. No cash refunds will be offered in this instance.
If you request a return, please email email@example.com, quoting your order number and clearly stating ALL reasons for the return within initial contact with us stating the reason for your return. Any items returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender – a cost will be incurred to do so.
Freshmans Archive Returns
Penny Hill Lane
Please note: All these conditions must be met in order to qualify for a return. If these conditions aren't met, then Freshmans Archive holds the right to decline a return.
* Deposits to hold any items are non-refundable
This does not affect your statutory rights