To proceed with a return, please enter your order details below and follow the return request process:
In the event that you are not completely satisfied with the item/s in your order, Freshmans Archive will accept the return of any product provided that the return is carried out in accordance with the following returns procedure and it meets the criteria below:
All returns must be in the original condition, unused and undamaged as determined by Freshmans Archive. All items have a Freshmans Archive swing tag attached, if this tag is removed then the return will be void.
Please note that ANY return made as a result of a sizing issue or the buyer perception/expectation not being met will only be granted a credit note. No cash refunds will be offered in this instance.
Returns within 14 days from receiving your order from us will be issued with a credit note. A full refund in the original form of payment will be offered in the event that Freshmans Archive is at fault for an item being not as described. A full refund is based upon the original purchase price less any processing charges incurred along with the original postage cost.
Any items returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender – a cost will be incurred to do so.
Please note: If these conditions aren't met, then Freshmans Archive holds the right to decline a return.
* Deposits to hold any items are non-refundable